AN IMPORTANT MESSAGE TO ALGOMA POWER CUSTOMERS
FRAUDULENT PHONE CALLS - It has been brought to the attention of Algoma Power Inc. “API” that customers are receiving phone calls from someone claiming to be from their “local hydro company”. The calls are coming in from an unknown number and customers are being threatened with disconnection of electrical service if they do not immediately pay by credit card. Please note API does not demand credit card payment via an outgoing phone call to our customers. API’s standard procedure for collections is to provide notice on utility bills and by reminder phone calls. A Final Notice of Disconnection is delivered by Canada Post Express Post Envelope prior to any disconnection activity. Contact Algoma Power’s Customer Service at 705-256-3850 or 1-877-457-7378 if you have any questions or concerns.
Here’s how you can stay safe from electricity bill phone scams:
· If someone calls and threatens to disconnect you if you don’t make a payment right away by pre-paid credit card or wire transfer, SAY NO and HANG UP!
· NEVER give your personal or financial information.
· Report the incident to the Canadian Anti-Fraud Centre at 1-888-495-8501. This agency collects information on fraud and works closely with police to solve these crimes
Prepaid Credit Cards & Debit/Credit Cards - we cannot guarantee that either of these types of credit cards can be processed. API does not endorse the above-noted cards, only standard credit cards (Visa or Master Card only). For questions pertaining to this, please call Customer Support at 1-800-420-1663.
Visa and MasterCard payments may be made at our website through a third party provider “Paymentus Corporation”. A fee of 1.75% of your total payment up to $1,000.00 will be added for this convenience. PLEASE NOTE: WE DO NOT ACCEPT AMERICAN EXPRESS. CLICK HERE
Visa and MasterCard payments may also be made by telephone through a third party provider “Paymentus Corporation”. A fee of 1.75% of your total payment up to $1,000.00 will be added for this convenience. Dial 1-855-288-2353. PLEASE NOTE: WE DO NOT TAKE AMERICAN EXPRESS.
IMPORTANT NOTICE FOR OUR CUSTOMERS
For your convenience, there are numerous options available to pay your Algoma Power Bill listed below:
Pre-Authorized Payment Plan (PAP)
Payments are withdrawn automatically from your chequing account on the due date. Visit our website for the form to complete and submit your VOID cheque and mail to Algoma Power Inc.
Payments in Person
Payment may be made by presenting both portions of the bill at financial institutions by the due date or by dropping the top portion with your cheque or money order into Algoma Power's drop box at 2 Sackville Road, Suite A , in Sault Ste. Marie, Ontario.
Payments through your Financial Institution
Telephone and Internet banking are available through your financial institution. Contact your financial institution for assistance to set this up. Payments may also be made at the teller. Please note: Payments at the bank counter can take up to a week to be received by API.
Payments by Mail
If you are paying by mail, detach the top portion of the bill and enclose it with your payment.
Credit Card Payments are now through Paymentus Corporation and you can pay at our website or by telephone.
PLEASE NOTE: FOR THE SAFETY AND PROTECTION OF OUR FIELD CREWS, CASH IS NOT ACCEPTED IN THE FIELD.