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PAYMENT OPTIONS

AN IMPORTANT MESSAGE TO ALGOMA POWER CUSTOMERS

FRAUDULENT PHONE CALLS - It has been brought to the attention of Algoma Power Inc. “API” that customers are receiving phone calls from someone claiming to be from their “local hydro company”. The calls are coming in from an unknown number and customers are being threatened with disconnection of electrical service if they do not immediately pay by credit card. Please note API does not demand credit card payment via an outgoing phone call to our customers. API’s standard procedure for collections is to provide notice on utility bills and by reminder phone calls. A Final Notice of Disconnection is delivered by Canada Post Express Post Envelope prior to any disconnection activity. Contact Algoma Power’s Customer Service at 705-256-3850 or 1-877-457-7378 if you have any questions or concerns.

Here’s how you can stay safe from electricity bill phone scams:

·        If someone calls and threatens to disconnect you if you don’t make a payment right away by pre-paid credit card or wire transfer, SAY NO and HANG UP!

·        NEVER give your personal or financial information.

·        Report the incident to the Canadian Anti-Fraud Centre at 1-888-495-8501. This agency collects information on fraud and works closely with police to solve these crimes

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PLEASE NOTE:

FOR THE SAFETY AND PROTECTION OF OUR FIELD CREWS & OFFICE STAFF, CASH IS NOT ACCEPTED IN THE FIELD OR AT THE OFFICE.

For your convenience, there are numerous options available to pay your Algoma Power Bill listed below:

Pre-Authorized Debit (PAD)
Payments are withdrawn automatically from your chequing account on the due date of each invoice. Visit the Forms section on this website for the document to complete and submit with your VOID cheque by mailing to Algoma Power Inc.  

Payments in Person
Payment may be made by presenting both portions of the bill at financial institutions by the due date on the invoice or by dropping the top portion with your cheque or money order into Algoma Power's drop box at 2 Sackville Road, Suite A , in Sault Ste. Marie, Ontario.

Payments through your Financial Institution 
Telephone and Internet banking are likely available through your financial institution. Contact your financial institution for assistance to setting up Algoma Power Inc. as a payee. Payments may also be made at the teller.

Please note: Payments at the bank counter can take up to a week to be received by API.

Payments by Mail
If you are paying with a cheque or money order by mail, detach the top portion of the bill and enclose it with your payment.
  

Visa and MasterCard

Payments may be made by phone or at our website through the third party provider “Paymentus Corporation”. A fee of 1.75% of your total payment up to $1,000.00 will be added for this convenience.  CLICK HERE to make a payment online or call 1-855-288-2353.

 PLEASE NOTE: American Express, Prepaid Credit Cards and/or gift cards are not accepted through this service. 

   

Equal Payment Plan (EPP) Billing:

 How it works:

  • Your Account must have a zero balance owing to start the EPP
  • Your monthly EPP amount is set based on your previous annual billing history to even out your energy costs over the course of the year.

o   If you are a new customer with API - the previous customer’s annual billing total will be used to establish the EPP amount.

o   If billing history is not available - API will determine the monthly EPP amount.

  • You pay the same EPP amount each month for a period of 11 months.
  • The EPP amount is due on the “due date” shown on the monthly invoice

o   It is recommended to also enrol in Pre-Authorized Debit (PAD) Payments for ease of processing EPP payments on time each month.

o   If the EPP amount is not paid on or before the due date, you may be removed from the plan at API’s discretion.

  • The EPP balance is printed at the bottom of your monthly invoice. Based on this, you can contact API at any time to request that the EPP amount be increased or decreased.
  • API will periodically review EPP amounts and may increase or decrease the EPP amount; you will be notified by letter prior to the change.
  • At 12 months from enrollment, your account is reconciled with any credits owed or outstanding charges applied to your account.

o   If the settle-up total is a credit balance (You have paid for more power than you have consumed), it will be applied against your account; at this time, you may request a refund cheque prior to the next bill.

o   If the settle-up total is a debit balance (You consumed more power than the total of your equal payments), this amount will become due in full.

o   If you are on PAD, this amount will be withdrawn from your bank account on the due date of the invoice.

o   If you are unable to pay the settle-up in full, you should contact API’s Customer Service Department to discuss options available.

  • Then the next 12 months automatically begins for you based on the previous annual billing history.
  • If you decide to be removed from EPP, you may request to do so by phone or email to our customer service department via the contact below.

o   Upon removal from EPP the debit balance will be due immediately.

o   You cannot re-enrol on EPP for a period of two months.

 

Questions?

Please contact our Customer Service Department

Monday to Friday except Holidays from 8:00 am -4:30 pm

By Phone: 1-705-256-3850

Toll Free: 1-877-457-7378

By email: customerservice@algomapower.com



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