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Algoma Power
What kind of customer are you?

Residential Service

If you're a year-round residential Algoma Power Inc. customer, this is your connection for helpful information about billing and efficient energy use in your home.

Per Rate Order EB-2015-0051, a Residential customer is classified as follows:

For the purposes of rates and charges, a residential service is defined in two ways:

i) a dwelling occupied as a residence continuously for at least eight months of the year and, where the residential premises is located on a farm, includes other farm premises associated with the residential electricity meter, and

ii) consumers who are treated as residential-rate class customers under Ontario Regulation 445/07 (Reclassifying Certain Classes of Consumers as Residential-Rate Class Customers: Section 78 of the Ontario Energy Board Act, 1998) made under the Ontario Energy Board Act, 1998.

Further servicing details are available in our Conditions of Service.

Financial Aid Agencies

For customers subject to disconnection - Low Income Energy Assistance Program (LEAP) - Residential customers who meet the low income criteria set out by the Ontario Energy Board are eligible for special funds to pay an overdue electricity bill.  Contact Customer Service at 705 256-3850 for more information.



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