Algoma Power Inc.
2 Sackville Road, Suite A 
Sault Ste. Marie, Ontario
Canada P6B 6J6
Phone (705) 256-3850 Fax (705) 253-6476

We, at Algoma Power Inc. understand your concerns, and we're committed to helping you become an informed electricity consumer by providing you with the information you need, when you need it. So as things change and questions arise, we're here to keep you up to date.

In addition to our Web site, we consider every communication resource at our disposal to ensure we get the message out and to make sure our customers get the facts they need to understand the electricity market and how it affects them.

If you have any questions, and you can't find the answers on our site, call our Customer Service Department at 1-705-256-3850 or 1-877-457-7378 from 8:00 a.m. to 4:30 p.m., Monday through Friday (except holidays).

Algoma Power Inc. is a wholly owned subsidiary of FortisOntario.  
For more information on FortisOntario please visit 

Contact Customer Service

Generally responses will occur within 2 to 5 business days. More detailed replies may take up to 10 business days.

IMPORTANT NOTE: If your inquiry is about an overdue account or other time sensitive issue (urgent), please contact Algoma Power directly at our business office at 705-256-3850 or toll free at 1-877-457-7378, Monday to Friday between 8:00 a.m. and 4:30 p.m.

For Administration & Billing Inquiries: 1-705-256-3850 or 1-877-457-7378

For Electrical Emergencies, Power Outages or Trouble Calls:  1-844-901-9473