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  • Outage Map
  • Account login
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Mobile navigation

  • About Us
    • Corporate Governance
    • News & Media
    • Community Involvement
    • Regulatory
    • Conditions of Service
    • Contact us
  • Customer Service
    • New Customer
      • Residential Customer
      • Commercial Customer
      • Seasonal Customer
    • Rates & Usage
      • Residential Rates
      • Commercial Rates
      • Seasonal Rates
      • Price Plan Choices
      • Tools & Calculators
    • Billing & Payments
      • Billing, Deposits & Disconnections
      • Payment Options
      • Equal Payment Plan
      • Paperless Billing
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      • Low-income Energy Assistance Program
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Alerts

Algoma Power Inc.: 🚨 Help Us Protect Our Forests – Report Wildfires! 🚨

Last update: July 17, 2026 - 9:49am

Spot smoke or flames while driving on highways, back roads, or logging routes? Don’t assume someone else has called it in—your quick action could make all the difference. 📞 Call 310-FIRE or 911 immediately to report a wildfire.  Your call helps…

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Customer Service

  • About Us
    • Corporate Governance
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    • Regulatory
    • Conditions of Service
    • Contact us
  • Customer Service
    • New Customer
      • Residential Customer
      • Commercial Customer
      • Seasonal Customer
    • Rates & Usage
      • Residential Rates
      • Commercial Rates
      • Seasonal Rates
      • Price Plan Choices
      • Tools & Calculators
    • Billing & Payments
      • Billing, Deposits & Disconnections
      • Payment Options
      • Equal Payment Plan
      • Paperless Billing
    • Financial Assistance
      • Ontario Electricity Support Program
      • Low-income Energy Assistance Program
      • Save on Energy Programs
        • Residential Programs
        • Commercial Programs
    • Contact us
  • Conservation
    • Connecting Distributed Energy
      • Net Metering
    • Electric Vehicles (EVs)
    • Green Button
    • Load Capacity Map
    • Save on Energy Programs
      • Residential Customers
      • Commercial Customers
  • Safety
    • Call Before You Dig
    • Farm Stray Voltage
    • Health, Safety and Environment
      • Electrical Inspections
      • Adult Safety Tips
      • Children's Safety Tips
    • Unexpected Outages / Floods
    • Vegetation Management
      • Tree Trimming
  • Power Outage
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Customer Service

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Welcome to Customer Service. Here you'll find information and resources to help you manage your electricity service, including new account setup, rates and usage, billing and payments, and financial assistance programs. 
 
You can also access self-service tools to manage your account online. If you have questions or need support, our Customer Service team is ready to assist.

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Contact Information

Algoma Power Inc. 251 Industrial Park Cres. Sault Ste Marie, ON P6B 5P3
Monday to Friday
8:30am - 4:30pm
24-Hour Emergency
1-844-901-WIRE (9473)
Customer Service
705-256-3850 or 1-877-457-7378
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©2026 Algoma Power

Algoma Power is a registered trademark of Fortis Inc. used under license

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