24-Hour Emergency Service
Calls related to outages and electrical emergencies continue to be handled and dispatched on a 24-hour, 7 days per week basis. Learn more here, Outage and Emergency Response | Algoma Power.
- Phone: 1-844-901-9473
Customer Service
If you need assistance, our Customer Service team is available Monday through Friday, from 8:30 a.m. to 4:30 p.m.
Generally, responses will occur within 2 to 5 business days. More detailed replies may take up to 10 business days. If your inquiry relates to an overdue account or another time-sensitive matter, please contact Algoma Power directly by phone during regular business hours for immediate assistance.
- Phone: 705-256-3850 or 1.877-457-7378
- Email: customerservice@algomapower.com
- Online Chat: www.algomapower.com
- Fax: 705.253.6476
Online Customer Portal
We encourage you to sign up at any time for Paperless Billing via our customer self-help portal at: Customer Portal Information. Paperless billing will allow you to:
- View all available bills (current and past)
- See all your power usage
- Notify you via email when the latest bill is ready
- Utilize smart forms to perform various activities online
Contractors and Developers
Please schedule an appointment with your specific company contact and call them when you arrive onsite the day of your meeting.
Cheque Payments or Document Drop Off
Our office is closed to walk-in traffic. Payments by cheque or money order, or signed documents may be left in the secure drop box at our front door; however, we encourage you to take advantage of some of our convenient payment methods via: Payment Options - Algoma Power Inc.