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  • About Us
    • Corporate Policies
    • Accessibility
    • Bills/Statements, Deposits, Non-Payments, Notices and Disconnects
    • Call Before You Dig
    • Community Events
    • Conditions of Service
    • Payment Options
    • Electricity Market
      • Customer Protection
      • Ontario's Electricity Market
      • Role of Local Distribution
    • Energy Efficiency and Conservation
    • Farm Stray Voltage
    • Distributed Energy Resources (DER), FIT and MicroFIT
    • Forms
    • Frequently Asked Questions
    • Health, Safety and Environment
      • Adult Safety Tips
      • Children's Safety Tips
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    • Outage and Emergency Response
    • Meter Reading
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Alerts

Customer Appreciation Day - October 5, 2023

Service Interruption Dominion Park Drive Thursday October 5, 2023

Service Interruption Dead End Road Thursday October 5, 2023

Service Interruption Old Whiskey Bay Rd Wednesday October 4, 2023

Last update: September 28, 2023 - 3:22pm

Algoma Power invites you to our Customer Appreciation event being held onOctober 5, 2023 from 11am to 2pm at our new building located at 251 Industrial Park Crescent in SSM. Make your voice count by completing a short survey, join API’s outage mapping…

More details

Last update: September 28, 2023 - 6:00pm

Algoma Power requires an electrical service interruption for customers in the following area: Dominion Park Drive Reference #49 Thursday October 5, 2023 (Alternate date: Friday October 6) between the hours of 9:00 am and 11:00 am This interruption is…

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Last update: September 28, 2023 - 6:00pm

Algoma Power requires an electrical service interruption for customers in the following area: Dead End Road  Reference #48 Thursday October 5, 2023 (Alternate date: Thursday October 12, 2023) between the hours of 9:00 am and 3:00 pm This interruption is…

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Last update: September 27, 2023 - 6:00pm

Algoma Power requires an electrical service interruption for customers in the following area: Old Whiskey Bay Road and Cedar Lane  Reference #47 Wednesday October 4, 2023 (Alternate date: Wednesday October 11, 2023) between the hours of 9:00 am and 3:00…

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About Us

  • About Us
    • Corporate Policies
    • Accessibility
    • Bills/Statements, Deposits, Non-Payments, Notices and Disconnects
    • Call Before You Dig
    • Community Events
    • Conditions of Service
    • Payment Options
    • Electricity Market
      • Customer Protection
      • Ontario's Electricity Market
      • Role of Local Distribution
    • Energy Efficiency and Conservation
    • Farm Stray Voltage
    • Distributed Energy Resources (DER), FIT and MicroFIT
    • Forms
    • Frequently Asked Questions
    • Health, Safety and Environment
      • Adult Safety Tips
      • Children's Safety Tips
    • Links
    • Make Your Voice Count
    • News & Media
    • Price Plan Choice
    • Regulatory
    • Smart Meters
    • Unexpected Outages / Floods
    • Vegetation Management
    • Career Opportunities
    • Contact
  • Residential
    • Outage and Emergency Response
    • Meter Reading
    • Electrical Inspections
    • Tree Trimming
    • Ontario Electricity Support Program (OESP)
    • New Customer
    • Energy Efficiency Ideas
    • Residential Rates
  • Seasonal
    • Outage and Emergency Response
    • Meter Reading
    • Electrical Inspections
    • Tree Trimming
    • New Customer
    • Seasonal Rates
  • Commercial/General
    • Outage and Emergency Response
    • Meter Reading
    • Electrical Inspections
    • Tree Trimming
    • New Customer
    • Energy Efficiency Ideas
    • Commercial / General Rates
    • Street Lights

Forms

The following files are in the Adobe PDF format. You will require acrobat reader to view them. Download the latest version of Adobe Reader.

Connection Application  and Guide to Getting Your New Service Connected

Connection Timelines

Consent Form and Waiver

Contract for Electrical Service

Customer Guidelines for Construction of New Power Lines

Disconnection Authorization Form 

Ebilling Report Issue

Election form - Applying to change from TOU to Tiered Rates or the opposite 

Electrical Reconnection Waiver

Equal Payment Plan Application Form

ESA Disconnect and Hold

Farm Stray Voltage Customer Response Procedure

General Service Application and Information Package

General Service Application for Service Takeovers

Notice to Commercial and Industrial Customers 

Ontario Fire Safety Notice

Preauthorized Debit Setup Form

Preauthorized Debit - What you need to know

Recommended Voltage Variation Limits and Flicker Limits

Summary of Conditions of Service 

Third Party Notification of Work in Proximity to API Power Lines

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Contact Information

Algoma Power Inc. 251 Industrial Park Cres. Sault Ste Marie, ON P6B 5P3
Monday to Friday
8:30am - 4:30pm
24-Hour Emergency
1-844-901-WIRE (9473)
Customer Service
705-256-3850 or 1-877-457-7378
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©2023 Algoma Power

Algoma Power is a registered trademark of Fortis Inc. used under license

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